Color Off Our Approved Proof
If the printed transfer does not match the proof we approved with you, we reprint it. We calibrate our press against the same target ICC every day, so this is rare, but the guarantee stands.
Reprint GuaranteeIf We Mis-Produce,
If We Mis-Produce,
We Reprint It Free.
Golden DTF stands behind every transfer that leaves our production facility. If we made a production error, we make it right. No restocking fees, no return shipping charges, no runaround.
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Production Errors, On Us
Missing Ink or Dropout
White ink dropouts, thin black lines that did not lay down, missing detail from a small text run: if it left our shop that way, we reprint it. Photograph the transfer against a white background and email us.
Film Delamination Before Press
If the PET film separates before you press the transfer, we reprint it. This is a materials defect, not a user error. We track film lot numbers per production run.
Wrong Size or Wrong File
If our team packed the wrong artwork or produced at the wrong size, we cover the reprint plus reship. Full stop.
Honest Terms
What Falls Outside the Reprint Guarantee
We do not cover application errors or downstream user issues. These are typically fixable on your side. If you are unsure whether a failure is a print defect or a press issue, email a photo. We will read it honestly.
- Applied at the wrong press temperature or dwell time (see our press guide)
- Peeled hot when the film was labeled cold peel, or vice versa
- Washed on a setting outside the care guide (hot water, high dryer heat, fabric softener)
- Ink from the shirt bleeding through the transfer (pretreat or garment issue, not the print)
How to File a Reprint
- 1. Email us within 14 days. Send [email protected] your order number and a clear photo of the defect. Daylight, white background, in focus.
- 2. We review in one business day. A production lead opens the ticket, compares the photo to your approved proof and to our internal press log, and issues a decision.
- 3. Reprint enters the queue. Approved reprints ship free, on our next production run, with tracking. You never re-upload, never re-pay.
Order With Confidence.
Every Golden DTF order carries the reprint guarantee. No fine print gotchas, no hoops.
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